Turn “just looking” into “that's the one.”
Thoughtful AI shopping help, with your team just a conversation away.
A LITTLE HELP GOES A LONG WAY
A bag for work and the weekend. Any ideas?
The Everyday Tote is a lovely fit. Room for your laptop, with a little extra space for the weekend.
An interactive product tour. Sample conversation, product and price shown for illustration.
Knows your products.
Understands your shoppers.
Helps around the clock.
Makes room for your team.
Feels like your brand.
Works inside Shopify.
From the first “hello” to the confident next step, make shopping feel a little easier.
Find out what matters. Narrow down the options. Help shoppers choose with product details, availability and prices grounded in your Shopify store.
See it in conversation“Something for everyday,
under £50.”
Your catalogue, pages and policies, plus the specialist knowledge only your team can share.
Choose the colours, words and little details that make it unmistakably yours.
Test privately, review answers and add corrections. Your knowledge makes every next conversation more useful.
When a shopper wants a person, bring your team into the same conversation. The context comes with them. The AI steps back. You pick up where it left off.
Human requests land in your live inbox and, when enabled, on your connected device.
Read the conversation, see cart activity and reply directly. No starting from scratch.
Resolve the conversation or let the AI take over again when your work is done.
“Can I check something with your team?”
Looking for an everyday bag. Has seen the Everyday Tote and asked about a special request.
Hi there. I've caught up on your chat. Happy to help with that.
Know what shoppers are asking, when they need you and where a conversation leads.
Choose alerts for human requests and assisted cart activity. Connect your device and hear about the moments that need your attention.
OPT-IN DEVICE NOTIFICATIONSSee conversation trends, team workload and cart activity in a clear overview. Assisted carts are labelled as carts, never passed off as confirmed sales.
REAL ACTIVITY. HONEST MEASUREMENT.Control the voice, guardrails and storefront experience. Test new answers before you publish. Keep discounts inside the limits you set.
MERCHANT CONTROL, BUILT INSimple monthly plans, billed through Shopify.
One shopper journey is one conversation, with follow-up messages included.
A thoughtful welcome for every shopper.
More conversations. More ways to help.
A closer look at what moves your store.
Connected to the way your business works.
Still building your store? Development stores get 50 test conversations with all currently released features.
Try it in your dev storeAlways Awake reads your published Shopify products, availability, pages and policies. You can add private guidance, brand rules and specialist documents in Knowledge, then try real questions in the private Test Lab.
Yes. Shoppers can ask for your team inside the chat. The request appears in your inbox, where you can join, read the conversation and reply. AI replies pause while the conversation is with your team. You can resolve it or return it to the assistant.
Human requests and cart activity appear in Activity & alerts. Connect your device and allow notifications to receive pings even when the app tab is closed. Browser and device settings affect delivery. Each store owner controls their alert preferences.
Yes. Appearance gives you control over the name, colours, logo, launcher, welcome message, layout and more. Growth and higher plans can also remove the Always Awake footer.
No. The assistant reads store information. It does not rewrite product listings or theme code. Sales Closer, available on Growth and above, can offer only merchant-approved incentives within your configured rules.
It is designed to ask for clarity or hand over instead of inventing an answer. AI can still make mistakes, so you can test privately, set guardrails and improve answers with the quality review tools.
You approve and manage your monthly subscription through Shopify. A shopper journey counts as one conversation; follow-up messages in that journey don't use another conversation. Launch includes 100 per month, Growth 500, Scale 1,500 and Enterprise 10,000.
Give your shoppers someone to turn to.
Give your team a little breathing room.
Open Always Awake in your Shopify admin.